Shipping

Order and Payment Method

Talk to humans, not robots!
For information regarding the status of an order, returns, exchanges, warranty, and or shipping. Please email us at hello@orbitkey.com or fill in this contact form.

Back to Online Store

Orbitkey - AU

We ship anytime, anywhere - from our warehouses worldwide.

Shipping & Order FAQs

What other features does the Orbitkey x Chipolo Bluetooth Tracker v2 offer?

What if my Orbitkey x Chipolo Bluetooth Tracker v2 is out of range?

Is the Orbitkey x Chipolo Bluetooth Tracker v2 a GPS tracker?

Orbitkey x Chipolo Bluetooth Tracker v2

What's the difference between the Multi-Tool v1 and v2?

What are the dimensions of the accessories?

Is the Multi-Tool v2 / Multi-Tool v1 safe to carry on board a plane?

Will there be other accessories in the future?

Orbitkey Accessories

Is the Nest/Nest v2 waterproof or water repellant?

Orbitkey Nest and Nest v2

Can I use the Orbitkey Clip v2 for climbing?

Do you sell additional Magnetic Key Ring to work with the Orbitkey Clip v2?

Orbitkey Clip v2

Can I use any key or accessory (like car key or key fob) on my Orbitkey Ring v2?

Will the PVD coating on the Orbitkey Ring v1 / Clip v2 / Ring v2 fade easily?

Orbitkey Ring v2

Orbitkey Strap dimensions

Orbitkey Strap

How can I flatten the Desk Mat?

How do I clean the Desk Mat?

How do I prevent the Desk Mat from slipping?

What are the materials of the Desk Mat and why have you used those materials?

Orbitkey Desk Mat

How do you sanitise the ID Card Holder System?

Does the ID Card Holder have any RFID protection?

Can I attach my own lanyard onto the ID Card Holder System?

How far does the retractor cord on the ID Card Holder System reach?

What's the difference between the ID Card Holder and ID Card Holder Pro?

Orbitkey ID Card Holder System

What is the size and capacity of the Orbitkey Sanitiser Holder bottle?

Does the Orbitkey Sanitiser Holder come with sanitiser liquid?

Orbitkey Sanitiser Holder

What are the wave washers for? Where does it go?

Will a key fob / mortice key / loyalty card fit in the Key Organiser?

Do you offer monogramming / engraving / customisation on the Key Organisers?

Orbitkey Key Organiser collection

What's the difference between the D-rings for each Key Organiser style?

I understand most keys fit but still want to double check. How do I do that?

Do you sell replacement parts?

What makes the Waxed Canvas Key Organiser different?

Orbitkey Key Organiser

Will the use of the Slim Case interfere/lessen the tracking ability of the AirTag?

How durable is the Slim Case for AirTag? Will the fitment become loose after prolonged use?

Is the Slim Case for AirTag compatible with Orbitkey Key Organiser?

Orbitkey Slim Case for AirTag

Nomad x Orbitkey Key Organiser

How to care for my Nomad x Orbitkey Key Organiser?

How do I clean my Star Wars™ | Orbitkey Collection products?

Star Wars™ | Orbitkey Collection

How durable is the stainless steel ring on the Leather Holder for AirTag?

How do I use the Leather Holder for AirTag with my Orbitkey Key Organiser?

Orbitkey Leather Holder for AirTag

How durable is the Stainless Steel Ring?

What are the main differences between Orbitkey Clip v2 and Clip Mini?

Orbitkey Clip Mini

How durable is the Stainless Steel ring?

Will the PVD coating on the polished stainless steel hardware and Ring fade or get scratched easily?

How do I clean the Strap?

Orbitkey Loop Keychain

What are the dimensions of the Hybrid Laptop Sleeve and Compendium?

How do I clean my Hybrid Laptop Sleeve?

Orbitkey Hybrid Work Duo - Laptop Sleeve and Compendium

Is the 2-in-1 Tech Pouch/Desk Pouch only used for desk and tech accessories?

How to care for my 2-in-1 Tech Pouch, Desk Pouch and Pencil Case?

Can I get more Desk Pouches?

Orbitkey 2-in-1 Tech Pouch, Desk Pouch and Pencil Case

Product FAQs

How to set up your Star Wars™ | Orbitkey products

How to set up your Orbitkey Slim Case and Leather Holder for AirTag

Orbitkey AirTag Carry Accessories

How to set up your Orbitkey ID Card Holder System

How to set up your Orbitkey Key Organiser

How do I tighten the Locking Mechanism on my Key Organiser? It keeps loosening.

How to use the Extension Post in my Key Organiser setup?

How to carry less in 3 steps

How do I disassemble / loosen my Key Organiser? The Locking Mechanism is stuck.

How do I clean my Leather and Pebbled Leather Key Organiser?

How to care for my Waxed Canvas Key Organiser?

How to care for my Hybrid Leather Key Organiser?

How to set up your Orbitkey Desk Mat

How to set up your Orbitkey Nest/Nest v2

How to clean the Furoshiki wrap from KonMari | Orbitkey Nest?

How to set up your Orbitkey Clip v2

How to set up the Orbitkey Ring v2

How to set up your Orbitkey x Chipolo Bluetooth Tracker v2

How to change Orbitkey x Chipolo Bluetooth Tracker v2 battery

How to set up your Orbitkey Sanitiser Holder

How to set up your Orbitkey Clip Mini

How to set up your Orbitkey Loop Keychain

How to set up your Orbitkey Hybrid Work Duo - Laptop Sleeve and Compendium?

How to fold up your Orbitkey Foldable Tote Bag

Orbitkey Foldable Tote Bag

How to set up your 2-in-1 Tech Pouch and Desk Pouch?

How to set up your Orbitkey Pencil Case?

How-To Guides

What shipping options do you have?

Returns and refunds

How much does shipping cost?

I haven't received my order. How do I check the status?

When are your shipping days?

Click & Collect orders

Do you ship to a PO BOX address?

Can I change my order?

What payment methods are available?

Where do I input a discount code?

What does pre-order / back-order / out of stock mean?

Need more info?

How do I keep up-to-date with new designs and promotions?

Announcements

SECTION 1 - TRADEMARKS AND COPYRIGHTS

SECTION 2 - CURRENCY AND PRICING

SECTION 3 - PRODUCTS OR SERVICES

SECTION 4 - RETURNS & REFUNDS

SECTION 5 - TWO YEAR WARRANTY

SECTION 6 - RE-SHIPPING FEE

SECTION 7 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

SECTION 8 - ERRORS, INACCURACIES AND OMISSIONS

SECTION 9 - THIRD-PARTY LINKS

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

SECTION 11 - INDEMNIFICATION

SECTION 12 - ENTIRE AGREEMENT

SECTION 13 - CHANGES TO TERMS OF SERVICE

SECTION 15 - PROMOTION

SECTION 16 - MOBILE TERMS OF SERVICE

Terms and Conditions

General