Shipping
What shipping options do you have?
Important Shipping Update. The Orbitkey team, including our warehouse team, will be away on our annual team retreat from 18-19 June 2026. Any Australia and New Zealand orders placed during this period will be processed and dispatched when we return o
Returns and refunds
Orbitkey accepts returns within 30 days of the purchase date. If you change your mind about your purchase, we’re here to help. To be eligible for a return, the item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from
How much does shipping cost?
With our warehouse in VIC, Australia, free shipping is available in selected regions, depending on the specified order value threshold for each region. Australia:. New Zealand:. For the rest of Oceania:
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
Important Shipping Update. The Orbitkey team, including our warehouse team, will be away on our annual team retreat from 18-19 June 2026. Any Australia and New Zealand orders placed during this period will be processed and dispatched when we return o
Click & Collect orders
Important Update. The Orbitkey team, including our warehouse team, will be away on our annual team retreat from 18-19 June 2026. Any Australia and New Zealand orders placed during this period will be processed and dispatched when we return on 22 June
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: