Shipping
What shipping options do you have?
Shipping & fulfilment. We'll always try to ship your order from the nearest available location. Orders placed on orbitkey.com.au are fulfilled from our Melbourne warehouse. The cut-off time to amend an order is 11:00 AM. Standard shipping to:
Returns and refunds
We accept returns within 30 days of the purchase date. If you change your mind about your purchase, we're here to help. To be eligible for a return, your item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from the d
How much does shipping cost?
With our warehouse in VIC, Australia, free shipping is available in selected regions, depending on the specified order value threshold for each region. Australia:. New Zealand:. For the rest of Oceania:
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
We'll always try to ship your order from the nearest available location. Our Kensington, VIC warehouse typically dispatches within 1-2 business days. Occasionally, your order may be dispatched from a different fulfilment centre if it means we can get
Click & Collect orders
Our Click & Collect service is now available from our Kensington warehouse in Victoria, Australia. It’s a quicker, more convenient alternative to home delivery and a free service for orders with no minimum purchase value. And if you're in a hurry, a
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: