Shipping
What shipping options do you have?
We ship orders across Australia and to New Zealand (www.orbitkey.com.au) from our Melbourne warehouse (The cut-off time to amend any of these orders is 11:00 AM). Standard shipping to:. At this stage, we only offer express shipping within Australia (
Returns and refunds
Orbitkey accepts returns within 30 days of the purchase date. If you change your mind about your purchase, we’re here to help. To be eligible for a return, the item must be:. For pre-ordered or back-ordered items, the 30-day return window begins from
How much does shipping cost?
With our warehouse in VIC, Australia, free shipping is available in selected regions, depending on the specified order value threshold for each region. Australia:. New Zealand:. For the rest of Oceania:
I haven't received my order. How do I check the status?
Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t
When are your shipping days?
Our Kensington, VIC warehouse typically dispatches within 1-2 business days. For orders in Australia, our scheduled courier pick-ups for shipping out orders are every Monday-Friday afternoon. The cut-off time to amend any of your orders is 11:00 AM.
Click & Collect orders
Our Click & Collect service is now available from our Kensington warehouse in Victoria, Australia. It’s a quicker, more convenient alternative to home delivery and a free service for orders with no minimum purchase value. And if you're in a hurry, a
Do you ship to a PO BOX address?
Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: