Orbitkey - AU logo
Orbitkey - AU logo

All articles

Shipping

What shipping options do you have?

We ship orders across Australia and to New Zealand (www.orbitkey.com.au) from our Melbourne warehouse (The cut-off time to amend any of these orders is 11:00 AM). * We typically dispatch within 1-2 business days. * Monogrammed orders (only available

Returns and refunds

Terms and Conditions for Warranty Replacement and Return. We put a lot of care into creating products you will love, backed by a no-fuss 2-year warranty starting from your purchase date. This warranty covers defects in materials, workmanship, or part

How much does shipping cost?

Australia and New Zealand:. For the rest of Oceania:

I haven't received my order. How do I check the status?

Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t

When are your shipping days?

Our Kensington, VIC warehouse typically dispatches within 1-2 business days. For orders in Australia, our scheduled courier pick-ups for shipping out orders are every Monday-Friday afternoon. The cut-off time to amend any of your orders is 11:00 AM.

Click & Collect orders

Our Click & Collect service is now available from our Kensington warehouse in Victoria, Australia. It’s a quicker, more convenient alternative to home delivery and a free service for orders with no minimum purchase value. And if you're in a hurry, a

Do you ship to a PO BOX address?

Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks: