Orbitkey - AU logo
Orbitkey - AU logo

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Shipping

What shipping options do you have?

We ship our Australia and New Zealand orders (www.orbitkey.com.au) from our Melbourne warehouse (The cut-off time to amend any of these orders is 11:00 AM). * Packing and processing time will take 1-2 business days. * Monogrammed orders (only availab

Returns and refunds

Terms and Conditions for all Returns, Change of mind, and Exchange of products requests:. All products must be returned unused and in a re-sellable condition, packed in original packaging, including any accessories, manuals, and documentation shipped

How much does shipping cost?

Free shipping is available in selected regions, depending on the specified value threshold for each region. Australia and New Zealand:

I haven't received my order. How do I check the status?

Once your order has been shipped out, you'll receive an email with your tracking details (including a link) from your local shipping company. From there, you'll be able to track your shipment's whereabouts. If your shipment is in transit (departure t

When are your shipping days?

Our fulfilment centre in Kensington, VIC, has a processing time of 1-2 business days, and your order will be shipped out after it has been packed. For orders in Australia, our scheduled courier pick-ups for shipping out orders are every Monday-Friday

Click & Collect orders

Our Click & Collect service is now available from our Kensington warehouse in Victoria, Australia. It’s a quicker, more convenient alternative to home delivery and a free service for orders with no minimum purchase value. And if you're in a hurry, a

Do you ship to a PO BOX address?

Yes, we do. We will need your PO BOX and normal address to process your order. Please note that shipping to a PO BOX address in the following region could take up to 4 weeks:

Shipping exclusions to countries

We've always tried our best to ship our products worldwide! However, due to the changes in customs fees and the increase in delivery time and shipping cost, we had to make the difficult decision to exclude certain regions/countries. Please find the l