What shipping options do you have?Updated a month ago
Shipping & fulfilment
We'll always try to ship your order from the nearest available location. Orders placed on orbitkey.com.au are fulfilled from our Melbourne warehouse. The cut-off time to amend an order is 11:00 AM.
- Orders are typically dispatched within 1-2 business days, with tracking information sent within 24-48 hours after dispatch.
- Occasionally, your order may be dispatched from another fulfilment centre if it means we can get it to you sooner or if the item is currently in stock there. Either way, you'll receive your order as quickly as possible. Delivery typically takes 8–10 business days.
- If your order includes a pre-order item, we'll ship everything together once all items are available to help reduce our carbon footprint.
- If your order includes monogramming, please allow an additional 1 business day for processing before your order is dispatched. Monogrammed orders are fulfilled from our Melbourne warehouse. Learn more about our monogramming service here.
Shipping time
Standard shipping to:
- Australia: Australia Post (shipping time: 2-7 days)
- New Zealand: Australia Post International (shipping time: 2-3 weeks)
Do you provide Express shipping?
At this stage, we only offer express shipping within Australia (via Australia Post). Delivery can take between 1-3 working days.
How long does domestic shipping take?
Domestic standard shipping usually takes 3 -7 working days, depending on your location.
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If you have issues with your tracking or have any questions, please reach out here; we'd be happy to help!